Returns & Refunds Policy
Return eligibility and refund terms vary by product brand. Full details by product are listed below.
Key Information at a Glance
Return Window
Varies by brand: 14 days (SimSpace), 30 days (Garmin, SportScreen, IDRA, Trackman). SimBooth and Folding Simulators are final sale — no returns accepted.
Return Conditions
Items must be unused, in original condition and original packaging, with proof of purchase. A Return Merchandise Authorization (RMA) number must be issued before shipping anything back.
Return Shipping Costs
Return shipping is the customer's responsibility unless the item arrived defective, damaged, or incorrect. We recommend insured, trackable shipping for high-value returns.
Restocking Fees
SportScreen products: 35% restocking fee. IDRA (GolfIn) products: 15% shipping and handling fee deducted from refund. Garmin and Trackman: no restocking fee.
Refund Timing
Once your return is received and approved: Garmin — up to 30 days. IDRA — within 15 days. SportScreen — within 10 business days. Refunds are issued to the original payment method.
Non-Returnable Items
- SimBooth enclosures (all models)
- Folding Golf Simulators (all models)
- Custom or special-order items
- Opened software or digital licenses
- Used or installed products
How to Start a Return
Contact us before shipping anything back. Email info@hideawaygolf.ca or call 1-902-223-6894 with your order number and reason for the return. We will issue an RMA number and return instructions. Items sent without prior authorization may not be accepted.
Return shipping costs are the customer's responsibility unless the item is defective, damaged on arrival, or we made an error. We recommend using a trackable shipping method and insuring high-value items.
Shipping PolicyReturn Windows by Product
Garmin Products
30-day return window. Original condition and packaging required. Initiated via Garmin's return portal.
Uneekor Products
Returns accepted for defective, damaged, or incorrectly shipped items only. Submit request within 15–60 days depending on product type.
SportScreen (Vanish / Vanish Lite / Parlour)
30-day return window for unused product. 35% restocking fee. Shipping, brokerage, customs, tariffs, and taxes are non-refundable. Custom SportScreens are final sale. See the full SportScreen refund policy below.
IDRA (GolfIn) Products
30-day return window. 15% shipping and handling fee deducted from refund. Refund processed within 15 days of receipt.
SimBooth Products
All sales are final. No exchanges, returns, or refunds.
SimSpace Enclosures
14-day return window for eligible stock items in original, unused condition. Custom or special-order items not eligible.
Trackman Products
30-day return window for unused items in original condition. Defective items may be returned or replaced.
Folding Golf Simulators
All sales are final. No returns, exchanges, or refunds after purchase.
Projectors
Unopened only within 30 days. No returns on opened, non-defective projectors. Verify compatibility before opening.
SportScreen Refund Policy
At The SportScreen, we prioritize customer satisfaction above all else and will accept returns of unused product within 30 days of the date of purchase (see below for terms and conditions). Should you have any questions or concerns, please don't hesitate to contact us.
Please note the following policies regarding returns:
- Shipping charges (including brokerage fees, customs fees, taxes, etc.) are non-refundable. The return shipping costs are the responsibility of the customer.
- A 5% administration fee will be incurred on the refund for products canceled prior to shipping.
- For returned products, a restocking fee of 35% will be applied based on the value of the returned product. A refund of 65% of the product value will be issued once the product has been received, reviewed, and approved in our facility. Please be aware that tariffs and related fees are non-refundable. If there are delays in billing these charges, your refund may take up to 30 business days to process.
- For returned products, a restocking fee of 35% will be applied based on the value of the returned product. A refund of 65% of the product value will be issued once the product has been received, inspected, and approved at our facility. The returned product must be received in its original condition. Any damage incurred during return shipping or any missing components may result in additional deductions from the refund, and the customer will be responsible for the associated costs.
- Please note that tariffs, duties, shipping charges, and any related fees are non-refundable. If there are delays in billing these charges, your refund may take up to 20 business days to process.
- Additionally, customers are responsible for all costs associated with returning the product to The SportScreen. This includes shipping charges, brokerage fees, tariffs, taxes, and customs fees.
- The SportScreen is not responsible for incorrectly sized units due to improper measurement verification by customers. Any returns or requests for exchanges will be subject to a 35% restocking fee, and the customer is responsible for the shipping costs. Please ensure that the measurements indicated on our website fit your space before placing an order. If unsure, contact us for confirmation before placing your order.
- If you have any further questions or require assistance, please feel free to contact us. We are here to ensure your experience with The SportScreen is nothing short of exceptional.
- Order cancellations or returns for packages stuck in transit cannot be processed until the complete order has been delivered to the customer. Orders being returned to sender cannot be reshipped until these packages have been received by the sender.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
No returns are accepted on gift cards, custom SportScreens, or custom items, including the Depth Upgrade for Vanish Series, custom DIY Golf Studio products, or used SportScreen Golf Studio and SportScreen products. All customized SportScreens are final sale and not eligible for return. We are also unable to accept returns for any products that have been damaged due to improper installation or customer misuse.
Sales / Promotions
Discounted pricing, promotions, and sales are only valid during the specified promotional period. The SportScreen does not honour sale pricing on purchases made outside the sale period, nor do we provide price adjustments for orders placed before or after a promotion. All sales are final based on the price at the time of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method. Please note that tariffs, duties, shipping charges, and any related fees are non-refundable. If there are delays in billing these charges, your refund may take up to 20 business days to process. Please note it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at info@thesportscreen.ca.
Have a question about a return?
Our team is happy to help.